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Customer Support

Frequently Asked Questions

Q: What does my iGolf membership give me access to?

A: You will have access to all of the benefits available from iGolf.com including the ability to download new courses, sync your device and receive software updates.

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Q: Are there fees to download courses with the Hybrid?

A: There are no fees to download courses with the Hybrid.

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Q: Why do I need to register my Hybrid?

A: It is important to register your Hybrid so that you can receive any software updates and course updates that have occurred since your device was manufactured.

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Q: What does my iGolf membership give me access to?

A: You will have access to all of the benefits available from iGolf.com including the ability to download new courses, sync your device and receive software updates.

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Q: Why do I need an iGolf membership?

A: You are provided a free membership to iGolf.com. You need this to sync/register your device, download new courses and receive software updates. Note- You are not required to log into iGolf.com after you register your device for the first time. You will always have access to the courses on your device and new courses from iGolf.com.

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Q: Am I able to use the device without a computer?

A: Yes, you can use the device out of the box without a computer. However, you will need to connect to a computer in order to register the device with iGolf.com within 45 days of first use for updated course information.

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Q: How do I locate a golf course on iGolf.com?

A: There are many places to search for golf course information on iGolf.com. The easiest way to locate a course is to visit the homepage of iGolf.com, and enter the golf course name in the search bar at the top of the screen.

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Q: Organizing Downloaded Files for Multiple Products (Advanced Users)

A: The Sync Software requires for transferring files in customized for each iGolf compatible device. The settings which the software requires downloaded files to be stored in a specific location to function correctly. The following is an idea of how to organize downloaded files you have both a Neo and a Yardage Pro XG. The same format can be applied for any products combination you have.
Bushnell Neo:
    -Create folder in Bushnell folder named Neo (C:/Bushnell/Neo)
    -Change settings in Neo Sync software to C:/Bushnell/Neo
    -Download files with Neo selected in profile to C:/Bushnell/Neo


Bushnell XG:
    -Create folder in Bushnell folder named YardagePro XG (C:/Bushnell/YardagePro XG)
    -Change settings in Neo Sync software to C:/Bushnell/YardagePro XG
    -Download files with Neo selected in profile to C:/Bushnell/YardagePro XG



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Q: Are there fees to download maps with the Neo?

A: Yes, you will need to purchase a 1-year membership for $34.99 through iGolf. This will give you the ability to download golf courses globally for one price.

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Q: Are there fees to download maps with the XG?

A: Yes, you will need to purchase a 1-year membership for $34.99 through iGolf. This will give you the ability to download golf courses globally for one price.

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Q: What is the advantage of using the Bushnell Golf GPS over a laser rangefinder?

A: With the Bushnell Golf GPS, you can determine the distance to objects that are not in your line of sight. The Bushnell can provide you with distances to the green that are difficult to get with lasers. With rangefinders you can over shoot the green, and struggle to hold the rangefinder steady. With the Golf GPS you get immediate feedback; you won’t have to worry about holding up play.

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Q: Will I lose my maps once my 1-year contract it up?

A: No, all the maps that you have downloaded onto your computer from the website will be yours to keep after the 1-year contract. You will not need to renew your account to continue using these golf courses. Now if you would like to download additional courses after the 1-year is up, you will need to renew your membership.

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Q: Where do I save the Yardage Pro golf course file on my computer?

A: You need to make sure the Golf Course(.bop) files are saved in the Yardage Pro folder. This folder is located under My Documents/Bushnell/Yardage Pro. Be sure NOT to save these files in the Backup folder.
Folder Tree


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Q: What if I have a PowerPC Mac?

A: The Sync program will be unable to connect to the internet, you can use a third party browser to log onto the iGolf database.(Firefox, Safari) Once you have logged onto the iGolf course downloading site you will then be able to save the golf course files to the Bushnell Folder. (/Users/Username/Documents/Bushnell/Neo) The sync application will transfer the files from your Mac to the GPS unit.

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Q: How many rounds should my battery last?

A: Under normal conditions, a full charge should last about three average rounds of golf. (14-16 Hours approx.)

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Q: How many Golf Courses can I save into my Bushnell Golf GPS?

A:
Bushnell Neo
Will hold 10 golf courses at one time
Bushnell Yardage Pro
Will hold 10 golf courses at one time
Bushnell XG
Will hold 20 golf courses at one time
Bushnell XGC
Will hold 100 golf courses at one time


Since files are stored on your computer you can easily swap course file's on and off the unit as needed.

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Q: How often are your Golf Courses updated?

A: We never stop. Our course mapping department is constantly contacting golf courses to confirm their information is current, and whether or not they have renovated or changed any holes.

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Q: How do I change holes on the Bushnell Golf GPS?

A: To change holes while you are playing, press the up or down arrows until the correct hole number is displayed in the lower left hand corner of the screen.

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Q: How can I report a problem or error on your website?

A: To report a error on the Bushnell Golf website please email Bushnell Email Support

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Q: Are there fees to download maps with the XGC?

A: Yes, you will need to purchase a 1-year membership for $34.99 through iGolf. This will give you the ability to download golf courses globally for one price.

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Q: Change Device in Profile.

A: The files downloaded from iGolf are specific to the device selected in your Member Profile. If you use more than one Bushnell/iGolf compatible product, you should always know which device is selected to properly download and save GPS files in the correct format. To change the device in you Profile, follow the instructions below and refer to Organizing Downloaded Files FAQ for more information.
  1. 1. Open the Sync Application for your device
  2. 2. Log into your account
  3. 3. Go to My Profile and select Edit
  4. 4. In the Product Information section, select Request Change.
  5. 5. Submit request information and press Send. Provide device name and serial number for fastest service.


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Q: Can I get my iGolf membership refunded if I return the Golf GPS?

A: Any iGolf.com member that would like a refund should contact our tech support team by phone (858) 300-5513 option 3 or email support@l1inc.com. We require a proof of product return to be faxed or emailed to us and each refund is determined on a case by case basis. The factors that determine if a refund is granted is based on, when they signed up for iGolf.com, how many courses they have downloaded, and were they able to provide the proof of return.

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Q: How do I download golf course files from iGolf.com?

A: To download a single course or course maps to your device, log in to iGolf.com, search for the course, select the correct course and with your device plugged into the computer select the "Download Scorecard and GPS" button. The course will be added to your device.

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Q: How do I create a Bushnell Golf account?

A: To create your Bushnell Golf GPS account you will need to go to www.bushnellgolf.com
Select your GPS type
Type of GPS
Select the SYNC APP tab
SYNC APP tab
Select the type of operating system you have
Type of Computer
This will prompt you to install the application
First install the USB Driver
USB Driver Install
Next, install the Sync Application
”SYNC
There will now be two icons on your desktop
Desktop Icons
Double Click the Bushnell Yardage Pro Icon
YP Icon
Once the program is opened select GPS Download to begin
GPS Download


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Q: How do I register my Hybrid?

A: Within 45 days of purchase, go to iGolf.com to register your Hybrid, which will update the pre-loaded GPS course data and load any new courses that have been recently added to the iGolf database. Registration is free and it will only take a few minutes. If a unit that has not been registered is powered on 45 days or more after the first GPS fix, it will not function and display a prompt to register online (which will restore it to normal operation).

Using the provided cable,
1. Connect one end to the mini USB port on the front of your Hybrid and attach the other end to a USB port on your computer. The display will indicate “USB Mode” and your computer will recognize it as a standard USB mass storage device (no driver is required).
2. Go to www.iGolf.com, select ‘Join Now’, enter the requested information and select the ‘Join Now’ button to continue. Create your iGolf.com profile and select the ‘Save’ button. While on the My Profile page, select the ‘Sync Device’ button to register your Hybrid.

Once your Hybrid has been registered, you may have occasions in the future when you want to update the GPS data for an existing course, or download a brand new course. This can be done easily at anytime. First make sure your Hybrid is connected to the computer, and that you are logged in to your iGolf.com account. Then, simply click the ‘Sync Device’ button-this will download all updated and new course data to your Hybrid.

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Q: My GPS is not receiving GPS reception.

A: If the Bushnell Golf GPS is not receiving satellite reception, we need to reset the unit. Disconnect the battery and re-connect it. Make sure that we are in clear view of the sky, if there is not a clear view the unit it will have difficulty connecting to the satellite signal.
If the GPS is still not receiving satellite reception please contact Bushnell Golf at: Golf Email Support

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Q: Which golf courses come pre-loaded on my Bushnell Hybrid?

A: Over 16,000 US and Canadian golf courses are pre-loaded.

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