Help with other topics
Frequently Asked Questions
Have a question about a recent order or a non-product-specific question?
Phantom Power On
The issue with the Phantom locking up or not showing as charging is sometimes minor and can be corrected easily. If you are using a computer USB connection to charge your Phantom, we recommend using a plug-in adapter (like a phone charger) to get a faster and better quality charge.
Please try the following to see if either will get your device to power on and charge fully:
• When the device is completely discharged, it sometimes will not show as charging when plugged in. When you plug it in, press the power on button for up to 15 seconds. The device should switch to USB mode and start charging.
• Hold down the bottom left-hand button and power button together for 15 seconds or until the unit switches off then turn it back on using power button. This will reboot the device and it will no longer be frozen.
• The device is relatively sensitive to being "properly ejected" after being plugged into a computer. To help prevent this from occurring again, please turn the Phantom off before connecting to the computer and safely eject the device once complete.
If you get an error that the serial number is already in use, e-mail support@l1inc.com your serial number requesting it be released for registration.
For Bluetooth pairing, make sure your Bluetooth is turned on for the Phantom. The Golf App will ask for a pairing code and suggest 0000 or 1234. The 6 digit code will be displayed on the screen of your Phantom. Use this as the Pin code to connect your device via Bluetooth.
Phantom Auto Off
Hopefully your device just has the auto-off setting set and we can resolve that. The steps to check this setting are as follows:
• Settings Mode
• Scroll Down to Auto Off and press select
• If Auto off is currently enabled, scroll and select disable. This will prevent the unit from automatically shutting off.
• If you want Auto off enabled, you can change the time to a longer time to keep it on during the round, but make sure it powers off at some point before draining the battery.
This is outlined on page 5 of the product manual .
Phantom Reboot
The Phantom does have a 1-Year limited warranty that covers manufacturing defects. The issue with the Phantom locking up, not showing as charging, or not connecting to GPS is sometimes minor and can be corrected easily.
Your device needs to have GPS access to pull local course information. It sounds like your Phantom may not be getting GPS access. First perform a hard reset on the device:
• Hold down the bottom left-hand button and power button together for 15 seconds or until the unit switches off then turn it back on using power button. This will reboot the device.
When you are outside and power the unit on do you see the GPS satellite bars in the top right hand of the device? If not, you must wait for them to appear before pressing Play Golf. This can take a few minutes as the device needs connection from 3 satellites to establish the connection. Once GPS bars appear, you can press Play Golf and the closest courses should be available.
iGolf Course Update
Our software partner, iGolf manages the golf course database. You can submit your course update request directly from the Bushnell Golf App.
Your device does come preloaded with thousands of golf courses. When you log in with your user ID and password, you can do a virtual tour on your favorite courses to ensure that the iGolf database is up to date. https://igolf.com/course-tour
If the course information on the virtual tour is incorrect, you can submit your request to update the course from the Bushnell Golf App as follows:
• Open the Bushnell Golf App
• Select your device
• Choose Support
• Report Mapping Issue
• Fill in the information requested including a photo of the current scorecard
• Choose Submit
You can also contact iGolf directly at support@l1inc.com .
Once iGolf responds confirm the course update, make sure your device has the current course information by updating via the Bushnell Golf App. You must have your device connected to your phone via Bluetooth for the update to work.
• Open the Bushnell Golf App
• Select Your Device
• Choose Course Update
• Find your course by using Nearby, Recent, or searching for the name
• Select the course
• The course will start to update and notify you when complete.
• Select Close
The Phantom is IPX4 rated and resistant against water splashes from any direction, but not fully waterproof. Submersion, exposure to heavy rain or other strong streams of water could effect the performance of the device and is not covered under our one year limited warranty.
You can not change the battery. Do not attempt to open, disassemble or service the internal battery. The battery must be replaced by a qualified technician. If you suspect the battery is not working properly please contact Bushnell Golf support.
You may clean the Phantom occasionally with a soft, damp cloth.