LAUNCH PRO

Our Launch Pro uses three sophisticated cameras to capture and track the club marker (i.e. "fiducials") placed on the club face. This requires a specific orientation for the cameras to track properly.

"1-Dot Mode" capture would suggest the launch monitor is potential miscapturing the stickers being presented on the club face. This could happen for numerous reason, and here are a few common ones:

• -Specular Highlights or Light Glints can appear on the toe and/or hosel of more shiny/chrome faced clubs, and this light can reflect off the club and back into the launch monitor's cameras sometimes confusing the system on the proper light object in motion.
• 
  - Sticker Placement can severely impact the launch monitor's ability to review the stickers individually, and if the club face being presented is either dramatically open or closed this could further obscure the devices ability to triangulate the fiducial pattern.
• 
  - Elevation relative to the golf ball can also cause some misreads and we suggest raising the launch monitor an equal 1 inch to 1 1/2 inch above the ball being struck.

With this being said, these miscaptures can happen every so often based on the lighting in an environment, delivery angles of the swing, and the shine/polish of the golf club material itself. From here, We would also suggest dimming/turning off some lights if indoors and retesting, then if applicable test outdoors in more shaded lighting.

Correct use of the Launch Pro device is very important in order to guarantee function and accuracy. This begins with proper placement of the device in your hitting area.

Proper Placement of the Launch Pro & Ball:

The device should be placed on the same level hitting surface as the ball. This is illustrated below.

If you are using the device outdoors, please be sure to attempt to always have the ball on the same level surface as the device as well. Accounting for any items that could be blocking the cameras from fully seeing the ball.

Incorrect Placement of the Launch Pro & Ball:

Incorrect placement of the device below the hitting surface will result in issues with ball lock and data accuracy. This is because the cameras on the device are unable to fully see the ball during use.

Questionable Placement of the Launch Pro & Ball:

Elevated placement of the device is not recommended, but if the cameras are able to fully see the ball and gain ball lock then the function and data collection will be accurate.

We recommend using premium golf balls. This assures the data that is gathered during use is accurate and the ball is able to be locked onto by the Launch Pro's cameras correctly.

Ideal Use Ball Characteristics:

1. White Golf Ball (NOT a range ball)

2. Standard Markings (Nothing overly unique or excessive. Also, do not use a ball with no markings)

3. Premium Golf Balls (Necessary to have the most accurate data).

Example of Ideal Balls:

Do Not Use The Following:

1. Colored Golf Balls

2. Golf Balls with Excessive Markings or Patters

3. Range Balls / Excessively Used Balls

Examples of Balls NOT to use:

The first time you power up your Launch Pro, you will be prompted to connect to the internet. There are four ways to connect: WiFi (wireless network), Ethernet cable to a PC, the provided USB-C cable, or connecting to a mobile device using WiFi. The preferred methods to connect are WiFi or Ethernet Network Cable.

Note: To use all the functions of the Launch Pro, it requires online validation renewal/connection to the internet at least once every 45 days. You will see a warning if you need to connect within 5 days. After 45 days, the Launch Pro will no longer connect with any supporting apps or software and you will see a screen prompting you to connect to the internet to restore all functions. The Launch Pro will continue to work as a stand-alone device.

Connection using WiFi (wireless network) or Ethernet Network Cable are the preferred methods.

Connecting Launch Pro with WiFi (Wireless Network)

The Launch Pro allows for two options for wireless connection:

1. Connecting with WiFi to a Local Network

2. Connecting with WiFi directly to a computer or iPhone/iPad

Connecting Launch Pro to your Local WiFi Network (OPTION 1)

Step 1 - Select the QUICK LAUNCH MENU by pressing the tab in the top center of the display screen. Select the SETTINGS option.

Step 2 - From the SETTINGS screen, select the WiFi Option:

Step 3 - On the WiFi screen, confirm the WiFi option is set to ON. Then Confirm you are connected to a Local Network providing internet access. If needed, select to CONNECT to a network.

Step 4 - SELECT A WiFi NETWORK from the list.

Step 5 - Enter a NETWORK PASSWORD for the network you selected, if prompted:

Step 6 - Once the device is CONNECTED to a WiFi Network, the WiFi Status will reflect CONNECTED, with an option to DISCONNECT if desired. The info Option will reveal your Local Network Connection Settings should you want to review.

Your Launch Pro device is now able to access the internet and related applications can access the device when connected to the same network.

Connecting Launch Pro with WiFi Direct to iPhone/iPad (OPTION 2)

For in-depth directions, please see steps from our partner Foresight Sports HERE.

Connecting Launch Pro to your Local LAN Network to gain access to the internet.

Step 1 - Locate and CONNECT your ETHERNET CABLE to the ETHERNET PORT on the back of the Launch Pro. Reference product diagram for assistance locating.

Step 2 - Then connect the Ethernet cable to a LAN PORT on your ROUTER to Gain Internet Access. If you are unable to access your router from your current location, you can instead purchase an ETHERNET SWITCH. This will allow you to connect the internet cable from your computer to the SWITCH, and then the Launch Pro and Computer as well. Allowing all items to gain internet access.

Step 3 - To Confirm your Connection, Select the QUICK LAUNCH MENU by pressing the tab in the top center of the display screen. Select the SETTINGS Option.

Step 4 - From the SETTINGS screen, select the WiFi Option:

Step 5 - Swipe to the SECOND SETTINGS MENU SCREEN (Noted by the empty and filled dots at the bottom of the menu screen). Select the DIAGNOSTICS Option.

Step 6 - On the DIAGNOSTICS menu select the NETWORK option.

Step 7 -On the NETWORK menu you will see a few pieces of information. The presence of the IPv4 ADDRESS indicates your local LAN Network successful has assigned a valid IP. This means you are now able to be on the internet using your local network.

Your Launch Pro device is now able to access the internet and related applications can access the device when connected to the same network.

We are aware of a software issue affecting some users utilizing the USB-C cable. Updates to resolve this issue will be released. Please utilize other methods to connect. The preferred methods are WiFi or Ethernet cable.

For detailed information about the offerings for each package, please see our comparison chart of subscription packages.

Additionally, use our Buyer's Guide for building the perfect setup around your Launch Pro including hardware and software.

Silver or Gold subscription levels provide simulation. For further information, please see our comparison chart of subscription packages.

When prompted to "Choose my plan" during initial registration, select the “basic” plan. You'll then be able to enjoy Gold for 30-days and can upgrade at anytime during or after the free trial period. (NOTE: You’ll need to enter your credit card, but will be charged $0.00. Auto Renews after 1 year for $99/year. Cancel at anytime. Free trial not pro-rated if you decide to upgrade).

Next you'll need to download and install the software files onto your gaming-optimized PC (sold separately.) For further information, please view the FSX Subscription download and installation guide (video included).

Minimum system specs required:

• Operating System: Windows 7 or greater (64 Bit Required) Works well with Win 8.1, & 10.
• Processor: Min Spec: Intel i5 or i7 processors (AMD processors not recommended)
• Memory: Min Spec: 8GB system memory
  Recommended: 16GB for best performance
• Video Card: Min Spec: Nvidia GTX 1050 ti or greater (AMD GPUs not supported)
  Recommended: GTX 1060, 1660 or 1070, RTX 2060 Premium: RTX 2070 or 2080

Further information can be found on the FSX Subscription Download & Installation Guide.

Sorry, this software is not compatible with Mac. Running the FSX subscription software (Basic/Silver/Gold) requires use of a gaming optimized PC.

Don't worry...you will initially be charged $0.00 for the first year. This allows us to authorize your credit card for subscription renewal after 365 days to prevent interruption. Upgrade or cancel at any time.

If you'd like to upgrade from a previously purchased a yearly Silver subscription to the yearly Gold subscription, your final cost will be pro-rated.

If you choose to upgrade from a yearly version of the Gold level subscription to the full unlocked version (own outright), we recommend waiting until your 1st year as lapsed... as upgrade from a yearly subscription to Unlocked version of Gold is NOT pro-rated.

Please note when starting a FSX Subscription for the first time, users will be prompted to activate their golf courses by logging in with their FSX Live credentials. Users can register or recover their account here. The FSX Live login is created when users register their Launch Pro for the first time by scanning the QR code on their device.

Golf courses can be activated through any of the three game modes (Play, Improve, Compete). All golf courses that have not been activated will show a small lock icon in the upper left and Not Activated text under the course name. See a full guide to course activation here.

Starting a New Round:

You can find additional in-depth guides on Foresight Sport's FSX Live accounts and subscription management at Foresightsports.com/fsx-subscription-user-manual.

Your Launch Pro device will arrive in 2-5 days via FedEx. You will be provided tracking numbers via email once it leaves our warehouse. Signature required upon delivery.

Please note that Net Package and Full Simulator Packages are delivered in two separate shipments. See FAQs below for more details.  

Your Net Package will be delivered in two separate shipments.

Launch Pro (1 of 2) - Your launch monitor will ship via FedEx and you will be notified via email with a tracking number once it leaves our warehouse. For all pre-orders, your Launch Pro will ship out within 30 days or sooner.

Net Package components (2 of 2) will ship via a private trucking company due to the size of the box. They will reach out to you via phone (listed in your order) within 4-7 days of you placing your BushnellGolf.com order to schedule a specific day that works for you within their delivery window. Total shipping time from order to delivery is 2-3 weeks. Upon arrival, they will place the package to an area outside the house which is accessible by delivery equipment. The package will be roughly the size of a shipping pallet so we recommend recruiting a friend or family member, as they may be needed to help move the package inside your home.

PLEASE NOTE: Shipping for this product is $650 and is non-refundable due to requirement of scheduled delivery company. After 24 hours, a fee of $250 will be incurred by the customer for order cancellation of this package purchase.

Your Full Simulator Package will be delivered in two separate shipments.

Launch Pro (1 of 2) - Your launch monitor will ship via FedEx and you will be notified via email with a tracking number once it leaves our warehouse. For all pre-orders, your Launch Pro will ship out within 30 days or sooner.

Full Simulator Package components (2 of 2) will ship via a private trucking company due to the size of the box. They will reach out to you via phone (listed in your order) within 4-7 days of you placing your BushnellGolf.com order to schedule a specific day that works for you within their delivery window. Total shipping time from order to delivery is usually 2-3 weeks. Upon arrival, they will place the package to an area outside the house which is accessible by delivery equipment. The package will be roughly the size of a shipping pallet so we recommend recruiting a friend or family member, as they may be needed to help move the package inside your home.

PLEASE NOTE: Shipping for this product is $1000 and is non-refundable due to requirement of scheduled delivery company. After 24 hours, a fee of $250 will be incurred by the customer for order cancellation of this package purchase.

We ship to any address within the United States, including Alaska and Hawaii. We do not ship to P.O. box addresses or APO addresses. Additionally, we currently do not ship internationally.

Please cancel within 24 hours of placing the order. After 24 hours, a fee of $250 will be incurred by the customer for order cancellation of this package purchase.

Your credit card will be preauthorized for the full order amount immediately after checkout (may appear as "Pending" on your credit card statement). You will not be charged until your order leaves our warehouse.

The Launch Pro device may be returned within 30 days of shipment, subject to a 20% restocking fee.

Components included in the Full Simulator Package or Net Package (i.e. projector, screen, frame, hitting mat, net return, etc..) are not returnable.

All software sales are final.